Welcome to techne Company’s Privacy Policy
techne company and its affiliates (collectively, “techne Company”, “we” or “us”) provide web-based solutions to connect customers with service professionals.
This Policy explains how we collect, store, use, process, and share your personal data when you use our website (https://www.technecompany.com/) or mobile app ("Platform") and the services we offer ("Services"). Services provided by professionals through our Platform are called "Professional Services".
We are committed to protecting your personal data and privacy. To provide you with the Services or Professional Services, we need to collect and process certain data about you. This Policy explains how we do that. By using the Services, you agree to this Policy and consent to our data processing activities.
1. Key Information
(a) How this Policy applies: This Policy applies to anyone who uses the Services or Professional Services. By using the Platform, you agree to the collection, storage, use, and sharing of your personal data as described in this Policy.
(b) Review and Updates: We review and update our Privacy Policy regularly. Please review it periodically. Ensure your personal data with us is accurate and current, and inform us of any changes.
(c) Third-Party Services: Our Platform may link to third-party websites or services. We don’t control these third-party services and are not responsible for their privacy policies. Read their privacy policies when you use them.
2. Personal Data We Collect
(a) We collect various types of personal data about you, including: Contact Data: Address, email, phone number. Identity and Profile Data: Name, username, photos, gender. Marketing and Communications Data: Communication preferences, feedback, chat and call records. Technical Data: IP address, browser type, device ID, location data, etc. Transaction Data: Services you’ve availed, payment details. Usage Data: How you use our Platform, booking history, etc.
(b) We also use aggregated data for statistical purposes, which doesn’t identify you personally.
(c) Refusal to Provide Data: If you don’t provide required data, we may not be able to offer you certain Services.
3. How We Collect Personal Data We collect personal data through:
(a) Direct Interactions: When you create an account, use our Services, enter promotions or surveys, request marketing, or contact us.
(b) Automated Technologies: Using cookies and similar technologies when you visit the Platform.
(c) Third Parties or Public Sources: From analytics providers, service professionals, and affiliates.
4. How We Use Your Personal Data We use your personal data to: Verify your identity and register you as a user. Provide the Services and Professional Services. Personalize your experience and improve our Services .Respond to your requests and support needs. Process payments and send notifications. Market our Services to you. Comply with legal obligations. Protect our business and enforce our Terms. You agree that by using our Services, you allow us and our partners to contact you about the Services.
5. Cookies Cookies are small files stored on your device to help us remember you and improve your experience. We use cookies to track site usage and preferences. You might also encounter third-party cookies on our Platform.
6. Sharing Your Personal Data We may share your personal data with: Service professionals providing Professional Services. Other companies in the Urban Company group. Trusted third parties for business operations, marketing, and analytics. Legal authorities as required by law.
7. Your Rights You can access and update your personal data by contacting us at support@technecompany.com You can opt-out of marketing communications using the instructions in our emails.
8. Deleting Your Account You can delete your account and personal data by emailing support@technecompany.com. We’ll process your request within 7 days. Note that transaction data will be retained as required by law.
9. Data Transfers Your personal data may be transferred to and stored in countries other than your own. By providing your data, you agree to these transfers.
10. Data Security We use security measures like encryption and password protection to safeguard your data. Keep your password confidential and notify us if it’s compromised.
11. Data Retention We retain your data as long as necessary for our purposes and legal obligations. Aggregated data may be used indefinitely for research.
12. Business Transitions If we go through a merger or sale, your data may be transferred as part of our assets.
13. User-Generated Content Content you post on our Platform is public and may be used in ways that we cannot control. Comply with all laws when posting content.
14. Policy Updates We may update this Policy occasionally. We’ll notify you of changes via the Platform or email. By continuing to use the Platform, you agree to the updated Policy.
15. Contact Us If you have questions or concerns about this Policy, email us at support@technecompany.com or contact our grievance officer.